Maclaren Warranty

The Maclaren Major Elite comes with a Manufacturers 2 Year Frame Warranty (fabric & wheels 12 months) for the original owner of a Major Elite purchased 2026 onwards.

The warranty is for domestic users and most commercial users like schools, Commercial Rental is specifically excluded from the Warranty.

Maclaren Major Elite Special Needs Pushchair - User Manual Warranty Page 37



How the Maclaren Warranty Works

UPDATE. Maclaren will not have any support staff until products are available in 2026 until then there is no one to contact at Maclaren for Warranty or Service issues.

If you have a problem with your Major Elite, whether it's covered by the Warranty or not, please contact us in the first instance, 01363 881110 or sales@maclarenmajorelite.co.uk even though it is a Manufacturer's Warranty.

We are experienced with the Major Elite and can often solve problems with advice by telephone or email.

TIP - we know you have busy lives but five minutes reading the User Manual will avoid some basic problems as well as helping it work best for you. Please don't also forget that you are responsible for ongoing maintenance - cleaning and lubrication.

REMEMBER a manufacture's warranty is intended to help you if there is fault with the manufacturing workmanship or materials. The warranty will not cover misuse, abuse, neglect, accident or reasonable wear & tear. The Major Elite is designed to provide mobility for a child who cannot walk and who is a co-operative occupant. The Major Elite is not designed as a 'restraint device' for a child with challenging behaviour who may de-stabilise, break or inflict excessive wear and tear on the pushchair or accessories.

Maclaren do not approve the use of a board attached to the Major Elite enabling a second child to ride the pushchair, this use may invalidate the warranty.

The Manufacturers 2 year Frame Warranty will now have expired on Models purchased prior to 2026. Maclaren is now under new ownership after several years of non production. The new owner takes no responsibility for any extended warranties (e.g. Sovereign Lifetime Warranty) offered by the previous owner.

However if you purchased your Major Elite from us but it is no longer covered by Warranty we will always try to help with information and advice so please call us on 01363 881110 or email. We do still want to hear from you.

How to make a Warranty Claim

If you contacted us about an issue with your Major Elite and this is not something which can be resolved by advice, routine maintenance or parts then we will need you to send to us:

• Photo of issue generally one photo is enough, if you send too many photos in one email than it may fail to send, try sending them one at a time, as a link orthrough our Facebook page if multiple images are needed to show the problem

• Photo of Serial Number

• Proof of Purchase if you do not have this then we may be able to locate it for you

• Your Details Address and Contact Details including email and mobile number

IMPORTANT We will acknowledge receipt of your email, if we do not acknowledge it within 1 working day then we have not received it (usually too many photos) - feel free to contact us when sending it across so we can confirm it has been received.
If appropriate we will then submit a Warranty Claim to Maclaren.